Refund Policy

Return and Exchanges Policy

We will happily accept returns on all full-priced merchandise for store credit or exchange with other items. All full-priced, unused, unwashed, and unworn merchandise can be returned for store credit. Products found damaged or used will not receive store credit. This includes stains, smells, rips, damaged zippers, pet hair, crochet rips, safety pins on the product, make-up stains, and similar. We are not responsible for damage to clothing as a result of improper care or handling, or for incorrect sizing.

We must receive returned online orders within 7 working days from the date you receive your items. Once we receive your return, please allow 2–5 business days for processing. Once processed, we will email you a store credit code that can be used to purchase a new item of your choosing.

Note: No exchange or store credit on custom-stitched clothing, jewellery, or decor items purchased for change-of-mind reasons.

The above return and exchange terms are offered by us for change of mind. They do not limit your rights under Australian Consumer Law, which are set out below.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. These rights apply in addition to the change-of-mind terms above, and apply to sale and clearance items.

You are entitled to a repair, replacement, or refund if an item is faulty, not of acceptable quality, not as described, or not fit for a purpose we told you it would meet. For a major problem, you may choose a refund (to your original payment method), a replacement, or a repair. For a minor problem, we may choose to repair or replace the item within a reasonable time.

These rights are not limited to store credit and are not affected by the change-of-mind conditions or exclusions in this policy.

Defective merchandise

If you receive an item with any problem or defect, please contact us as soon as possible so we can put it right. Email a photo of the damaged/defective item, along with your order details, to info@boutiquenepal.com.au.

While we ask that you notify us promptly, your rights under Australian Consumer Law for faulty goods apply for a reasonable time after purchase and are not lost simply because time has passed. Where an item is faulty, we cover return postage and will arrange your remedy.

Clearance and sale items

Items on clearance sale cannot be returned or exchanged for change-of-mind reasons. This does not affect your rights under Australian Consumer Law — if a clearance or sale item is faulty or not as described, the consumer-guarantee rights above still apply in full.

How to return merchandise

For change-of-mind returns, you are responsible for the shipping charges associated with returning the package. Please include a copy of the invoice and state the reason for your return on it. If you do not have a copy of the invoice, please print out your confirmation email — this will suffice as a record of your transaction.

It is highly recommended that you place tracking on your return package in case it is lost in transit back to us.

Send all returns to:

Boutique Nepal (Ground Floor) 2c Auburn Road Auburn, 2144, NSW

Kindly, Boutique Nepal Team